How to configure Simple IVRS?


To Create Simple IVRS 

Adding Employees

Enter Cloud Telephony tab

Select Employees

Click on Add New

Enter the Name,Mobile number of the Employee

Click Save

   Adding Departments
Select Departments

Click on Add New

Enter the Name of the Department and select Employees in the Department.

Click on Save 

  Creating Text to Speech
Select Text to Speach

Enter the Audio Name,Audio Type,voice and Message Text to create Audio.

Click on Save

Select Cloud Phone Config

Select Simple IVRS

Select Announcement Audio.

Select IVRS Audio.

Select DTMF,Departments.

Select Timings,Non Office Hours Audio.

Select Voice Mail Audio, Enter SMS To Caller,SMS To Admin,Email Subject,Email Text.

Click on Save.

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