OBD

How to Configure Sticky Agent for IVRS?

How to add a Sticky Agent?

Select Cloud Phone from Conversations:



Click on Apps from Manage



Click on Sticky Agent 2.0 from Cloud Phone Apps:



Click on Add New:



Enter the Name, select Audio, No DTMF,If Answered Go To App, If Not Answered Go To App:



Click on Save:



Sticky Agent added successfully:



How to edit a Sticky Agent?

Click on Edit icon in Sticky Notes:



Enter the details to modify and click on Update:



Updated successfully:



How to delete a Sticky Agent?

Click on Delete icon in Stick note:



Stick Note deleted successfully:

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