The Connector is used to connect the calls to a particular department or Agent.
How to create a Connector?
Select Cloud Phone from Conversations:
Click on Apps from Manage
Click on Connector 2.1 from CloudPhone Apps:
Click on Add New:
Enter Name, select Type,Department,Call Type,Sticky,Recording,Default Hold Tune,Ring Time(sec),Max Call Time,If Answered Go To App,If Not Answered Go To App:
Click on Save:
Connector added successfully:
How to edit Connector ?
Click on Edit icon after selecting Connector 2.1 from apps:
Enter the modified details and click Save:
Connector updated successfully:
How to delete an Connector ?
Click on Delete icon after selecting Connector 2.1 from Apps:
Connector deleted successfully:
