OBD

How to Configure Fresh Desk for IVRS?

How to add a Fresh Desk?

Select Cloud Phone from Conversations:



Click on Apps from Manage:



Click on Fresh Desk 2.0 from CloudPhone Apps:



Click on Add New:



Enter the Name,API Key,Password,Domain,Priority,Send Audio File,Ticker Message,Subject,Status,Source,Custom Post Field,Go To App:



Click on Save:



How to edit an Fresh Desk ?

Click on Edit icon after selecting Fresh Desk 2.0 from Apps:



Enter the details to modify and click on Update:



Fresh Desk updated successfully:



How to delete a Fresh Desk ?

Click on Delete icon in the Fresh Desk:



Fresh Desk deleted successfully:

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