How to Configure Fresh Desk for IVRS?

How to add a Fresh Desk?

Select Cloud Phone from Conversations:

Click on Apps from Manage:

Click on Fresh Desk 2.0 from CloudPhone Apps:

Click on Add New:

Enter the Name,API Key,Password,Domain,Priority,Send Audio File,Ticker Message,Subject,Status,Source,Custom Post Field,Go To App:

Click on Save:

How to edit an Fresh Desk ?

Click on Edit icon after selecting Fresh Desk 2.0 from Apps:

Enter the details to modify and click on Update:

Fresh Desk updated successfully:

How to delete a Fresh Desk ?

Click on Delete icon in the Fresh Desk:

Fresh Desk deleted successfully:

Did this answer your question?