How can I transfer ongoing calls from the Agent live call web page?

Answer 1

You can transfer an incoming IVR call when the call is connected to an agent in your organization, directly from the web panel.

To make Call Transfer select Agent Webphone form Conversations:



If you are on call, you can get the details of the caller:



Select Transfer option:



Select Department and Employee:



Click on Do it:



The call get transferred successfully.



The customer will get hold and the new agent will connect to the existing agent, if the existing agent disconnects the call the new agent and the existing department will get connected or if the existing agent press *3 in his phone the two agents and the customer will be taken to the conference.